Last updated 25 September 2026
Privacy Policy
This policy explains how personal information may be handled when you browse this website, contact the clinic, request an appointment or receive a service.
Who is responsible for your information?
Dr Skin Central Diagnostics is the clinic and website trading name used in this policy. You can contact the clinic at 5 The Walk, Ipswich, Suffolk IP1 1EA, by email at info@drskincentral.com or by phone on 01473 948 271.
The clinic is responsible for deciding how personal information collected through this website and its services is used. Further legal-entity and data-protection registration details are available on request.
Information we may collect
We may collect identification and contact details, appointment and service enquiries, communications, payment or transaction records where applicable, technical website data and information needed to provide or follow up a service.
Information about symptoms, tests, appointments or treatment can reveal health information and may be special-category personal data. We aim to collect only what is necessary for the stated purpose.
- Name and contact details
- Service and appointment information
- Health-related details you choose or are asked to provide
- Consent, communication and complaint records
- Website, cookie and device information
- Clinical, reporting or billing records where a service is provided
How and why we use information
Information may be used to respond to enquiries, assess and arrange services, communicate preparation or results, provide care, maintain records, manage payments, protect systems, handle complaints and meet legal or regulatory duties.
We process personal information only where an appropriate UK GDPR lawful basis applies. Where health information is involved, we also rely on an applicable condition for special-category data.
Who we may share information with
Information may be shared only where necessary with authorised clinic staff, responsible clinicians, laboratories, referral professionals, IT and hosting providers, communications providers, payment providers, professional advisers, regulators or public authorities.
Service providers should act under suitable contracts and security obligations. We do not sell health information.
International transfers
Some website, analytics, email or communications suppliers may process information outside the United Kingdom. Where this occurs, we use an approved transfer mechanism and appropriate safeguards as required by data-protection law. You can contact us for more information about relevant safeguards.
How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected, professional record-keeping, legal obligations, complaints, and the establishment or defence of legal claims.
Retention periods vary by record type. You can contact us for information about how long a particular enquiry, form entry, clinical record, report, invoice, consent record, email or analytics record is retained.
Security
We use proportionate administrative and technical measures intended to protect personal information. Access should be limited to authorised people and suppliers, with backups, updates, access control and incident procedures appropriate to the sensitivity of health data.
No internet or email system is completely secure. Do not send unnecessary health details through general email or WhatsApp.
Your data-protection rights
Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate information, request erasure or restriction, object to processing, receive portable information and withdraw consent where consent is the basis used.
Contact the clinic to make a request or complaint. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Cookies and changes to this policy
See the Cookie Policy for information about storage and access technologies used on the website. We may update this policy when services, suppliers or legal requirements change and will show the revision date at the top.
